Shipping policy

Thank you for choosing DOMINIC FINN STERLING. Based in Dunedin, New Zealand, our online store focuses on retailing premium fresh seafood, chilled groceries and frozen produce. We abide by strict order‑handling protocols and adopt professional insulated cold‑chain packaging to preserve the freshness of perishable goods, striving to deliver all orders safely and meet expected logistics schedules.
Order Processing Time
We finalize order verification, commodity inspection and cold‑sealed packaging within 1 to 3 business days after successful payment and order confirmation. Order processing services will be suspended on New Zealand weekends and national public holidays. During busy promotional cycles and order surges, order preparation may be delayed slightly. We will send timely email alerts to customers once obvious delivery delays occur.
Shipping Rates and Delivery Estimates
Shipping fees are calculated based on package weight, overall size and delivery destination. The exact logistics cost will be automatically calculated and displayed on the checkout page before payment confirmation. All fresh grocery orders will be delivered via chilled courier service. Urban areas of New Zealand have an estimated delivery period of 1‑3 business days, while rural locations may require extra transit time, subject to actual logistics status. The stated delivery time is for reference only. Actual arrival time may be affected by logistics provider operational failures, extreme weather, regional traffic restrictions and official holidays.
Shipment Confirmation and Order Tracking
Once our warehouse completes parcel handover to authorized logistics partners, you will receive an official shipment confirmation email including dedicated tracking codes and logistics inquiry entrances. Due to cross‑system data synchronization delays, parcel tracking information will be updated and accessible for query within 24 hours after shipment. If tracking data cannot be loaded normally, customers may contact our support team for manual parcel tracing.
Incorrect Address Disclaimer
Customers shall fill in accurate, complete and valid recipient addresses, postal codes and contact numbers during checkout, and double‑check all delivery information before submitting orders. DOMINIC FINN STERLING shall not bear any liability for misdelivery, delivery failure or parcel loss caused by false or incomplete information provided by buyers. If parcels are returned to our warehouse due to address errors, buyers need to bear all additional reshipping fees independently. We do not deliver to PO Box addresses.
Spoiled or Damaged Packages
If your chilled or frozen parcel goes bad or suffers damage during transit, please submit a quality investigation request to our customer service within 48 hours after receiving the goods. Long‑distance transportation may cause temperature fluctuation and packaging rupture to fresh products. If you receive spoiled or damaged goods, please retain the original outer packaging and take clear evidentiary photos immediately after receiving parcels. Our team will conduct comprehensive verification and deliver targeted solutions as soon as possible. Please note that perishable fresh items cannot be returned after acceptance without valid quality proof.
Fresh Product Storage Notice
All chilled and frozen seafood and groceries must be refrigerated or frozen promptly after parcel arrival. Thawed frozen products are not suitable for repeated freezing, and should be consumed within the recommended shelf life. We reject after‑sales claims for deterioration caused by improper storage, delayed collection and inappropriate preservation after delivery.
International Shipping and Customs Notice
We provide global cross‑border shipping services for all fresh merchandise. Overseas shipments may generate import tariffs, customs clearance handling fees and other statutory charges required by destination countries. All customs‑related expenses are borne by order recipients, and such fees are not included in product prices and settled shipping costs. We will not be responsible for parcel detention, customs rejection and relevant losses arising from buyers' non‑compliance with local import declaration and food quarantine regulations.
Contact Information
If you have any questions about shipping regulations, logistics progress and delivery after‑sales issues, please contact us via official channels below:
Trade name: DOMINIC FINN STERLING
Phone number: +64 21 604 2971
Email: info@domste.shop
Physical address: 27 London Street, Central Dunedin, Dunedin 9016, New Zealand